Return & Refund Policy

Website: noremya.com
Company: HORIZYS GROUP
Last Updated: October 20, 2026

At Noremya, your satisfaction is our priority. We want you to shop with confidence and enjoy every purchase.

That's why we offer a 30-Day Money-Back Guarantee, giving you peace of mind when shopping with us.

This policy explains how returns, exchanges, and refunds are handled. It does not limit any consumer rights that may apply under applicable law.

30-Day Money-Back Guarantee

We offer a 30-day return period, starting from the date your order is delivered.

If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

To qualify for a return:

• Your return request must be submitted within 30 days of delivery.

• The product must be returned in a condition that allows us to inspect it.

• All original accessories and components must be included.

• The original packaging should be included whenever reasonably possible.

• Proof of purchase or your order number must be provided.

Items may be carefully inspected or tried to determine their suitability. Products showing damage caused by improper use, excessive wear, or unauthorized modifications may not qualify for our voluntary money-back guarantee.

Return shipping costs are the customer's responsibility for returns based on personal preference or a change of mind.

How to Request a Return

To start a return, please contact our customer support team at:

support@noremya.com

Please include:

• Your order number.

• The item you wish to return.

• The reason for your return.

• Photos, if the item is damaged or defective.

Our team will review your request and provide return instructions, including the appropriate return shipping address.

Important: Please do not send your return to the address printed on the original shipping package or to an address found online. Contact our support team first to obtain the correct return address.

Returns sent without prior authorization may experience processing delays.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or missing essential components, contact us at:

support@noremya.com

Please include your order number and photographs of the issue when possible.

Our customer support team will review your request and offer an appropriate solution, which may include:

• A free replacement.

• A refund.

• Another suitable resolution.

If a return is required because of a defective, damaged, or incorrect product, Noremya will cover reasonable return shipping costs or provide a prepaid return label.

Your applicable legal rights remain unaffected.

Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchanges are subject to product availability and eligibility.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to the original payment method used during checkout, unless otherwise agreed.

For approved returns under our voluntary 30-day guarantee, we aim to issue refunds within 5 business days after approval.

Depending on your bank or payment provider, it may take additional business days for the funds to appear in your account.

For change-of-mind returns, original shipping charges are generally non-refundable unless otherwise required by law. Since Noremya may offer free standard shipping, there may be no original shipping charge to refund.

If you haven't received your refund after the expected processing period, please contact us at support@noremya.com.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed and shipped.

If your order has already shipped, you may request a return after delivery under our return policy.

If an order cannot be shipped within the stated shipping timeframe, we will notify you and provide any cancellation and refund options required by applicable law.

Refused or Unclaimed Packages

If a package is refused or not collected, it may be returned to the sender.

Once the return has been confirmed, our customer support team will review the order and determine the applicable refund.

Actual return shipping charges may be deducted from a voluntary refund where disclosed, reasonable, and permitted by applicable law.

Digital Products

Digital products, including downloadable guides, eBooks, and PDF files, may have different return conditions.

Any restrictions on digital product refunds will be disclosed before purchase and will not affect any rights guaranteed by applicable law.

For orders containing both physical and digital products, different refund conditions may apply to each component.

International Orders

Our return policy applies to eligible orders placed through Noremya.

Additional consumer protections, including statutory withdrawal rights, may apply depending on the customer's country of residence.

Where mandatory consumer protection laws provide greater rights than this policy, those rights will prevail.

Contact Us

If you have any questions about a return, refund, or exchange, our customer support team is here to help.

Email: support@noremya.com
Company: HORIZYS GROUP
Website: noremya.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Noremya!