Shipping, Returns & Exchanges Policy

Website: noremya.com
Company: HORIZYS GROUP
Last Updated: October 20, 2026

At Noremya, we are committed to providing a smooth, reliable, and enjoyable shopping experience.

We carefully select our products and work with trusted fulfillment partners to ensure that your orders are processed and delivered as efficiently as possible.

This policy explains our shipping procedures, order cancellations, address changes, returns, and exchanges.

1. Shipping Information

We currently offer Free Tracked Shipping on eligible orders delivered within the United States.

All orders are processed through our fulfillment network. Some products are shipped directly from our international fulfillment partners, including facilities located in China.

Shipping costs: Free standard tracked shipping within the United States, unless otherwise stated at checkout.

Processing time: Processing times may vary depending on product availability and fulfillment requirements.

Estimated delivery time: Delivery estimates are provided at checkout or on the relevant product page.

Delivery times may be affected by customs processing, carrier operations, weather conditions, or other circumstances beyond our reasonable control.

We make every reasonable effort to ship orders within the advertised shipping timeframe.

2. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become available after the package has been handed over to the shipping carrier.

You can use your tracking information to follow your shipment's progress.

For assistance with tracking your order, please contact support@noremya.com.

3. Order Cancellation Policy

We aim to process orders as quickly as possible.

If you wish to cancel your order, please contact us at support@noremya.com as soon as possible after placing your purchase.

We will make every reasonable effort to accommodate cancellation requests before an order has been processed and shipped.

Once your order has been shipped, cancellation may no longer be possible.

However, you may still request a return after delivery under our 30-Day Money-Back Guarantee.

If we are unable to ship your order within the advertised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

4. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review your shipping address before confirming your order.

If you notice an error, contact us immediately at support@noremya.com.

We will attempt to update your shipping information if your order has not yet been processed or dispatched.

Once a package has shipped, address modifications may no longer be possible.

If a package is returned to the sender because of an incorrect or incomplete address provided by the customer, our support team will review the situation and offer available options, which may include reshipment or a refund.

Reasonable additional shipping charges resulting from an incorrect address may apply where disclosed and permitted by applicable law.

If a delivery issue results from an error on our part, we will work to provide an appropriate resolution at no additional cost to you.

5. Returns & Exchanges

Your satisfaction matters to us.

That's why Noremya offers a 30-Day Money-Back Guarantee on eligible purchases.

You may request a return within 30 days of receiving your order, whether you are dissatisfied with your purchase or have simply changed your mind.

To request a return, please contact:

support@noremya.com

Please include your order number and the reason for your return.

Our customer support team will provide the appropriate return instructions and return address.

Important: Do not return your package to the address printed on the original shipping label. The correct return address will be provided by our customer support team.

For voluntary returns based on personal preference or a change of mind, return shipping costs are the customer's responsibility.

Returned products must be in a condition that allows inspection, with their original accessories and components included.

Items damaged through improper use, excessive wear, or unauthorized modifications may not qualify for our voluntary money-back guarantee.

Nothing in this policy limits consumer rights provided by applicable law.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at support@noremya.com.

Please provide your order number, a description of the issue, and photographs when possible.

Our team will review your request and offer an appropriate resolution, which may include:

• A replacement at no additional cost.

• A refund.

• Another suitable resolution.

If we require the return of a damaged, defective, or incorrect item, Noremya will cover reasonable return shipping costs or provide a prepaid return label.

7. Refund Processing

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds under our voluntary return policy are generally issued to the original payment method within 5 business days after approval.

Your financial institution may require additional time to reflect the refund in your account.

For returns based on personal preference, return shipping costs are not reimbursed unless otherwise required by law.

If you have questions about a refund, please contact support@noremya.com.

8. Refused or Unclaimed Packages

If a package is refused or remains unclaimed, the carrier may return it to the sender.

Once the return is confirmed, our team will review the order and determine the available refund or reshipment options.

Actual return shipping costs incurred due to a customer's refusal or failure to collect a package may be deducted from a voluntary refund where properly disclosed and legally permitted.

9. International Shipping & Customs

Certain Noremya orders are shipped from fulfillment facilities located outside the United States.

International shipments may be subject to customs inspections, import duties, taxes, or additional processing requirements.

Any applicable import charges and responsibility for their payment will be disclosed in accordance with the shipping terms presented during checkout and applicable law.

If an order experiences a customs-related delay, our support team can assist with available tracking information.

10. Digital Products

Digital products, including eBooks, downloadable guides, PDF files, and other electronically delivered content, may be subject to different refund conditions.

Any restrictions on refunds for digital purchases will be clearly disclosed before purchase and applied only where permitted by law.

If you experience difficulty accessing or receiving a digital product, please contact support@noremya.com.

11. Contact Us

If you need assistance with shipping, order tracking, cancellation, returns, or exchanges, please contact our customer support team.

Email: support@noremya.com
Website: https://noremya.com

Company: HORIZYS GROUP
66 Avenue des Champs-Élysées
75008 Paris, France

We appreciate your trust in Noremya and look forward to providing you with an excellent shopping experience.